T-Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada

The Un-carrier offers guidance to customers to keep them connected
before, during and after the storms

CONCORD, Calif.–(BUSINESS WIRE)–#TMobile–With rain, snow and strong winds hitting Northern California and
Northern Nevada over the next several days, T-Mobile’s operations and
engineering teams are actively monitoring weather patterns and preparing
equipment and supplies in affected areas to help customers stay
connected.

From readying backup generators, Cell-On-Wheels (COW), and fuel tanks,
to setting up an engineering Command Center in the areas of expected
impact, T-Mobile engineers and rapid response teams are ready to
mobilize. In addition, T-Mobile’s Geo-Redundant Network Operation
Centers (NOCs) will closely manage network traffic and further
coordinate any response needed.

Here are some important steps people can take to increase chances of
connecting with loved ones before, during and after the storm:

  • Make sure your phone is fully charged and have a plan to
    recharge your phone in case of a power outage, such as a car charger
    or portable power charger. You can find several options in our retail
    stores.
  • Conserve phone battery life during power outages by utilizing
    your phone’s power-save mode. Also consider reducing screen
    brightness, turning off location-based services when they’re not being
    used, and limiting app usage and downloads.
  • Send a text instead of calling. Text messages are more likely
    to get through during high usage periods since texts require fewer
    network resources.
  • If you need to make a call, keep it short so others can get
    through. The number of calls spikes during severe weather events; try
    to limit conversations and keep the network available for all to use.
  • Keep your phone dry by storing it in a plastic bag or other
    waterproof covering.
  • Make sure emergency contacts are updated on your phone.
  • Use Wi-Fi calling if cellular service is not available. Wi-Fi
    calling allows T-Mobile customers with capable devices to text and
    make and receive voice calls via any Wi-Fi connection.

    • For iOS go to Settings > Phone > Wi-Fi Calling.
    • For Android go to Settings > More Connection Settings >
      Wi-Fi Calling
      .

Customers can stay up to date with the latest storm forecasts from
NOAA’s National Weather Service at weather.gov. For
T-Mobile Customer Care, visit www.my.t-mobile.com or
call 611 from your T-Mobile handset.

About T-Mobile US, Inc.:

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. The Company’s advanced nationwide 4G LTE
network delivers outstanding wireless experiences to 71.5 million
customers who are unwilling to compromise on quality and value. Based in
Bellevue, Washington, T-Mobile US provides services through its
subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.
For more information, please visit http://www.T-Mobile.com.

Contacts

Media Contact:
T-Mobile US Media Relations
MediaRelations@t-mobile.com