PECO Telling Delinquent Customers to Apply Now for LIHEAP

Customers receive letters and notices that their utility service
could be shut off for payment issues

PHILADELPHIA–(BUSINESS WIRE)–PECO is sending letters to more than 50,000 residential customers who
are delinquent on their accounts and believed to be eligible for grants
from the Low-Income Home Energy Assistance Program (LIHEAP). The mailing
includes an overview of LIHEAP, a notice that their service could be
shut off for non-payment, and contact information to apply for the

Customers are leaving money on the table that could help keep their
electric and natural gas service on. PECO does not want to have to shut
off service because customers have fallen behind on their bill because
they did not submit an application for funding.

“We are concerned that some customers are not taking advantage of the
money that will help keep their light and heat on,” said Patricia King,
PECO’s manager of Universal Services, the group that oversees the
company’s low-income programs. “This is important grant money that
customers do not have to pay back. LIHEAP grants are first come, first
served so it is essential that customers submit their application now
before money runs out.”

Less than $51 million remains in LIHEAP funding for Pennsylvania’s
low-income residents. LIHEAP provides cash grants, up to $1,000 per
customer, through a direct payment made on behalf of a customer to PECO.
Customers do not have to be behind on their bills in order to receive a
cash grant. LIHEAP also has money allocated for emergencies, including
payments up to $500 to reinstate services that have been shut off for
non-payment, and for repairing leaking pipes and broken furnaces.

LIHEAP is a federal program that provides assistance to individuals who
are having trouble paying their electric, natural gas or other heating
bills. Homeowners, renters, roomers and subsidized housing tenants may
be eligible.

Grants are based on household size and income, type of fuel used and
county of residence. A family of four with an annual household income of
$36,450 can qualify for help. To be eligible, annual household income
cannot exceed 150 percent of the federal poverty income guidelines, or:

  • $17,820 One-person household
  • $24,030 Two-person household
  • $30,240 Three-person household
  • $36,450 Four-person household

For larger households, the guidelines increase by $6,240 for each
additional person.

PECO’s letter campaign is intended to ensure that all eligible
households take advantage of the assistance funds available through the
state. PECO employees also are canvassing the region to appear at
community events to share information about PECO’s assistance programs.

Customers can call 1-800-34-HELP4 or visit,
for more information, questions, or help in filling out the application.

PECO customers who are not eligible for low- and fixed-income
assistance, but are having trouble managing their energy costs should
also consider taking advantage of other programs including budget
billing. Budget billing makes short-term fluctuations in monthly bills
much easier to handle by dividing annual energy costs evenly throughout
the year.

All customers can save money on their monthly energy bills by using
energy as efficiently as possible. To find low- and no-cost ways to save
energy and money, visit

PECO, founded in 1881, is Pennsylvania’s largest electric and natural
gas utility.
Headquartered in Philadelphia, PECO delivers energy
to more than 1.6 million electric customers and more than 516,000
natural gas customers in southeastern, Pennsylvania.
company’s 2,500 employees are dedicated to the safe and reliable
delivery of electricity and natural gas as well as enhanced energy
management conservation, environmental stewardship and community
The company also has an estimated annual economic
impact of $4.3 billion in Pennsylvania, supporting more than 8,700 local
jobs and producing $732 million in labor income.
PECO is a
subsidiary of Exelon Corporation (NYSE: EXC), the nation’s only Fortune
100 utility and leading competitive energy provider. For more
information visit,
and connect with the company on


Ben Armstrong
215-841-4137 or 215-841-5555