Netcracker’s Omnichannel Customer Experience Management Solution
Takes Top Honors in Business Transformation Management Category
WALTHAM, Mass.–(BUSINESS WIRE)–#CEM—Netcracker
Technology announced today that its Omnichannel
Customer Experience Management solution is the winner of the
“Customer Engagement” award of the Fierce Innovation Awards: Telecom
Edition conducted by FierceMarkets. This award is part of the broader
Business Transformation Management category. The judging of entries was
done based on the merit of the solution, whereby vendor and solution
names were not disclosed to the panel of distinguished judges.
The Netcracker Omnichannel Customer Experience Management solution
enables personalized customer journeys across all channels, including
conventional and digital platforms, helping service providers improve
customer retention and increase sales efficiency. Designed with a
“digital first” approach, the solution focuses on integrating new
digital channels into existing ecosystems in order to increase
visibility, drive partner enablement and support the development and
delivery of new products and services.
“The digital ecosystem of today demands service providers to enable a
seamless, dynamically interactive experience across all channels,” said
Ari Banerjee, Senior Director of Strategy at Netcracker Technology.
“This award validates Netcracker’s ability to drive business
transformation and provide the capabilities service providers need to
maximize experience and, ultimately, grow revenue.”
For more information on Netcracker’s Omnichannel Customer Experience
Management solution, please contact Joanna Larivee at Joanna.Larivee@Netcracker.com.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is
a forward-looking software company, offering mission-critical solutions
to service providers around the globe. Our comprehensive portfolio of
software solutions and professional services enables large-scale digital
transformations, unlocking the opportunities of the cloud,
virtualization and the changing mobile ecosystem. With an unbroken
service delivery track record of more than 20 years, our unique
combination of technology, people and expertise helps companies
transform their networks and enable better experiences for their
For more information, visit www.netcracker.com.
Joanna Larivee, +1-781-419-3374