Five Things Every Retailer Should Know About Parcel Lockers Ahead of the Holiday Season

Click-and-collect lockers can be a competitive advantage and enhance
the customer experience

BROOKFIELD, Wis.–(BUSINESS WIRE)–#Packcity–According to UPS, more than half of shoppers are interested in an
alternate delivery location with extended hours and lower fees. In fact,
35 percent of these shoppers prefer parcel lockers. With large
retailers, such as Amazon, already adding parcel locker stations as a
convenient final-mile delivery option, it’s time for all retailers to
consider the benefits of this click and collect solution for their
customers ahead of the holiday season.

, a Neopost company and a leader in logistics software and
supply chain solutions, has provided the following tips to help
retailers evaluate the benefits of parcel lockers for their business and
their customers just in time for the holidays.

Five key benefits of parcel lockers:


Parcel lockers provide a free, convenient delivery and returns
Customers want a quick and efficient way to receive
their items. With parcel lockers on-site, they can do just that in three
simple steps
. When an order is delivered and placed into a
parcel locker, the customer receives a notification via email or
SMS message with a one-time PIN code or QR code. The customer goes
to the parcel locker station and enters the code. The parcel
locker door opens and the customer can retrieve the order. Not
only is this system convenient for customers, but it allows a
complete chain of custody – an added security for retailers.

The returns process is just as easy. Customers simply drop off their
returns at a parcel locker station rather than mailing through a
carrier or standing in line at the service desk. They place the
return label on their parcel, scan the label at the parcel locker
station and place the parcel in the locker that opens. Once secured,
retailers can process the returned orders at a convenient time for

Parcel lockers can be placed inside or outside your store. Parcel
lockers can be placed inside a brick and mortar store or outside
the storefront to not only offer an additional delivery method to
customers, but to also increase in-store traffic. But it isn’t
just the retailers who are satisfied with more in-store foot
traffic, customers also enjoy the added benefit of walking through
the store to see what’s new. And with outdoor, weather-resistant
parcel lockers, customers can pick up their orders 24/7 for
instant customer
and convenience.


Parcel lockers can be customized with your brand and a
configuration that works for you.
Extend your branding to your
parcel lockers by incorporating your logo and color palette to
match the store’s interior and exterior appearance. This will not
only strengthen your brand, but will direct customers to the
parcel lockers. Retailers can also configure
the parcel locker station
to include lockers in a variety of
sizes so every customer order will fit into this easy click and
collect system.


Parcel lockers reduce shipping costs. As final-mile
delivery costs continue to grow and customers expect fast, free
shipping, parcel lockers allow retailers to offer a free
final-mile delivery
option to their customers. They also save
on shipping costs. Instead of shipping hundreds or thousands of
small orders to residences, retailers can use their own
transportation to ship bulk orders to the brick and mortar store
for placement into the parcel lockers.


Parcel lockers offer robust reporting capabilities. Parcel
lockers offer reports
and metrics
on a number of key performance indicators,
including occupancy, turnover, pickup times, parcel size and more.
This enables retailers to determine their return on investment as
well as the need for additional parcel locker stations on site.


“With Amazon introducing parcel lockers as another convenient delivery
method for its customers, all retailers should also be aware of how this
click and collect solution can benefit their customers,” said Gaven
Rolfe, Western Regional Territory Manager of Packcity and ProShip. “By
using parcel lockers as another delivery option this holiday season,
customer satisfaction, and thus customer loyalty, increases. With
growing customer demand for fast, free delivery, retailers of all sizes
can benefit from this convenient final-mile delivery solution.”

For more information on ProShip’s Packcity Intelligent Parcel Lockers,
please visit:

About ProShip, Inc.

ProShip, Inc., a Neopost company, is a global provider of logistics
software and product solutions, including enterprise-wide, multi-carrier
shipping and manifesting software, automated packing solutions and
intelligent parcel lockers. ProShip’s reputation for quality is backed
by decades of IT and supply chain expertise. From packing to shipping to
delivery, ProShip’s powerful solutions enable goods to be delivered
faster, more efficiently and more cost-effectively than ever before. For
more information, please visit
and follow the company on Facebook
and Twitter


ProShip, Inc.
Carolyn Wilson, 414-302-2929