Comcast Opens Free Xfinity WiFi Service across Florida to Aid Residents, Emergency Personnel

Company also shares storm preparation tips for consumers ahead of
Hurricane Irma

WEST PALM BEACH, Fla.–(BUSINESS WIRE)–To help residents and emergency personnel stay connected if Hurricane
Irma makes its anticipated landfall in Florida, Comcast is opening its
more than 137,000 Xfinity WiFi hotspots throughout the state to anyone
who needs them, including non-Xfinity customers, for free.

For a map of Xfinity WiFi hotspots, which are located both indoors and
outdoors in places such as shopping districts, parks and businesses,
please visit

Once in range of a hotspot, select the “xfinitywifi” network name in the
list of available hotspots and then launch a browser.

Xfinity internet customers can sign in with their usernames and
passwords and they will be automatically connected to Xfinity WiFi
hotspots in the future.

Non-Xfinity internet subscribers should visit the “Not an Xfinity
Internet Customer” section on the sign-in page to get started.
Non-customers will be able to renew their complimentary sessions every 2
hours through September 15, 2017.

“We know it’s critically important for everyone to have a means of
communication at their disposal before, during and after a storm with
the potential impact of Hurricane Irma,” said Amy Smith, senior vice
president for Comcast’s Florida Region. “By activating our WiFi hotspot
network across the state now before the storm, we increase the chance
that more people can stay connected. It’s something we’re proud to do
for our communities and our state at a time when we all need to support
each other.”

Comcast Preparations and Customer Tips for Hurricane Irma

Comcast is also making extensive preparations at its facilities
throughout Florida, including staging emergency generators and fuel
trucks as well as bringing in additional technical and network
restoration teams that are ready to be deployed as the storm’s path
becomes clearer.

Comcast’s goal is to work to restore any services impacted for customers
as quickly as possible and as soon as it is safe for its employees to do
so. Customers should remember that emergency management procedures in
Florida dictate that power must be restored first and Comcast must
receive clearance that it is safe for its crews to begin any restoration

If Comcast services are down in an area because of a power outage, local
power must be restored before video, phone and internet services can
begin working again.

Customer tips:

  • The most effective way to get outage updates and information about
    Comcast services is to visit
    or to access the Xfinity My Account app from any secure,
    internet-enabled mobile device.
  • If customers have electrical power but Xfinity service has not yet
    come back on, Comcast recommends that customers restart or reset
    devices, including wireless gateways, modems, routers and cable boxes.
  • Customers should unplug their equipment or use a surge protector to
    plug in TVs, modems and cable boxes so that when power is restored,
    those devices aren’t damaged by power surges.
  • Customers can chat
    online with an agent
    or visit
    Using social media, customers can connect with Comcast on Twitter at @ComcastCares
  • About Comcast

    Comcast Corporation (Nasdaq: CMCSA) is a global media and technology
    company with two primary businesses, Comcast Cable and NBCUniversal.
    Comcast Cable is one of the nation’s largest video, high-speed internet,
    and phone providers to residential customers under the XFINITY brand,
    and also provides these services to businesses. It also provides
    wireless and security and automation services to residential customers
    under the XFINITY brand. NBCUniversal operates news, entertainment and
    sports cable networks, the NBC and Telemundo broadcast networks,
    television production operations, television station groups, Universal
    Pictures and Universal Parks and Resorts. Visit for
    more information.


    Mindy Kramer, 561-322-8646
    Arco, 904-738-3412